Sustainable Threads – Terms & Conditions
Last Updated: 1st January, 2025
Welcome to Sustainable Threads. By accessing or placing an order through our website or directly with us, you agree to the following Terms & Conditions. Please read them carefully.
1. About Us
Sustainable Threads is a custom manufacturing business specialising in ethically produced textile goods. We work with clients worldwide and operate in accordance with recognised international trade practices.
2. Orders
- All orders are subject to written confirmation by us.
- Custom manufacturing will only begin after:
- Final written approval of designs, specifications, quantities, and prices.
- Receipt of the agreed initial payment (deposit).
- The production timeline will start from the date we receive your deposit, not from the date of order placement.
- Deposits are strictly non-refundable and non-transferable because all products are made to your approved specifications.
- Once production begins, orders cannot be cancelled without our written consent.
3. Pricing & Payment
- Prices are quoted in [currency] unless otherwise stated.
- Quotations are valid for 30 calendar days from the date of issue. After this period, we reserve the right to reissue or adjust the quotation.
- Any changes to the design, specifications, or quantities after the quotation is issued may result in a price adjustment.
- Payment terms will be agreed upon before order confirmation.
- Orders will be shipped only after full payment has been received and cleared.
4. Customer Responsibilities
- You confirm that any designs, patterns, logos, or branding you provide are your own or that you have full rights and permissions to use them.
- You agree to ensure all specifications are accurate and complete before confirming the order.
- You are responsible for complying with any import laws, duties, or taxes applicable in your country.
5. Production & Delivery
- Production timelines will be confirmed in writing once we receive your deposit.
- Any customer-requested changes after the quotation or once production has started may extend the delivery timeframe and incur additional costs.
- Delivery dates are estimates only and not guaranteed unless expressly confirmed in writing.
- We are not liable for any losses, costs, or damages arising from delayed delivery.
- Delays caused by factors outside our control (e.g., customs clearance, shipping disruptions, natural events) will not make us liable for compensation.
6. Intellectual Property
- All designs, branding, and artwork provided by the customer remain the customer’s property.
- We will not reproduce, share, or sell your designs without written permission.
- Any photographs, marketing materials, or product images we create for our portfolio or website will not include your proprietary designs without your consent.
7. Quality & Acceptance
- We follow strict quality control processes.
- Upon receiving your goods, you must inspect them within 7 days and notify us in writing of any defects or discrepancies, including both visible and functional issues.
- Failure to report issues within this period will be deemed full acceptance of the goods.
8. Returns & Refunds
- Due to the custom nature of our products, deposits are strictly non-refundable and non-transferable.
- Returns are accepted only if the goods are defective or significantly different from the agreed specifications.
- Refunds, if applicable, will be issued only after returned goods are inspected and approved by us.
9. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential losses, including loss of profits, caused by the use of our products.
- Our liability is limited to the value of the order in question.
10. Governing Framework
- These Terms & Conditions follow international trade policies and practices recognised in cross-border commercial transactions.
- Any disputes will first be addressed through mutual negotiation. If unresolved, they will be referred to the International Chamber of Commerce (ICC) or London Court of International Arbitration (LCIA), whose decision will be final and binding.
11. Changes to Terms
We may update these Terms & Conditions from time to time. The updated version will be posted on our website with a revised “Last Updated” date.
